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Modern Outpatient Care: principles and practice for patient centred outpatient care

The RCP sets out principles and recommendations for patient-centred outpatient care.

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We're a digital hub from the Royal College of Physicians. We're the home of resources on health service improvement from subject matter experts. Register for regular content updates and opportunities to get involved.

We are your voice

Medical Care - driving change editor-in-chief, Dr Dan Smith, a respiratory consultant at Sherwood Forest hospital, welcomes you to the site, thanks our contributors and tells us how we want you to get involved. 

Dr Sarah Clarke

President of the RCP Dr Sarah Clarke introduces the concept of Medical Care - driving change, the inspiration behind the new multi-disciplinary resource to support the delivery and spread of sustainable improvements and how you can get involved.

Spotlight on coaching and co-production

Outpatient care strategy

The RCP and NHS England’s Outpatient Recovery and Transformation Programme are jointly working to develop a new strategy for outpatient care, setting out new ambitions for outpatient care and the actions we need to take to deliver real change.

Our contributors

Patient and Carer Network (PCN) Chair

Eddie Kinsella

The PCN welcomes the creation of Medical Care - driving change and is pleased to help shape its' development from the outset.

Medical Care - driving change, Editor-in-chief

Dan Smith

The key aim for Medical Care - driving change is to share the whole story or journey of best practice - not just isolated examples and support implementation.

RCP Trainees committee representative

Dr Aicha Bouraoui

I am delighted to be a part of the Medical Care - driving change journey to bring people, clinicians and service users together, put our shared values into action and organise resources effectively to drive high-quality care for all.

RCP QI fellow

Dr David Green

One of the biggest challenges I face in QI work is trying to get an overarching view of what others are doing in my area of interest. I’m excited to watch people share and progress improvement work together. It’s a really great opportunity and I’m looking forward to it taking off.

Executive director of care, quality improvement, RCP

Sue Latchem

Medical Care - driving change creates a great opportunity to interact with learning from clinical teams. I encourage you all to be a part of it, whatever your clinical background.