Modern Outpatient Care: principles and practice for patient centred outpatient care

The RCP sets out principles and recommendations for patient-centred outpatient care.

Register for updates

We're a digital hub from the Royal College of Physicians. We're the home of resources on health service improvement from subject matter experts. Register for regular content updates and opportunities to get involved.

We are your voice

Medical Care - driving change editor-in-chief, Dr Dan Smith, a respiratory consultant at Sherwood Forest hospital, welcomes you to the site, thanks our contributors and tells us how we want you to get involved. 

Dr Sarah Clarke

President of the RCP Dr Sarah Clarke introduces the concept of Medical Care - driving change, the inspiration behind the new multi-disciplinary resource to support the delivery and spread of sustainable improvements and how you can get involved.

 

Spotlight on coaching and co-production

Meet May's guest editor Dr Aicha Bouraoui

Our guest editor Dr Aicha Bouraoui talks about why health coaching and co-production are so important.

Webinar: from self efficacy to service improvement

Service leaders Prof Debajit Sen and Sophia Mavrommatis discuss putting co-production into practice.

Health Equality: it starts with self-compassion

Dr Ruw Abeyratne on cultivating self-compassion as a healthcare professional.

Personalised Care Institute

Complete a Core Skills module with the Personalised Care Institute and empower your patients.

Webinar: Embedding health coaching within a system

Professor Debajit Sen and Sophia Mavrommatis on embedding health coaching within a system.

Behind the paper: Health changing conversations

Dr Penny Newman talks with our Editor-in-chief Dan Smith about her Future Healthcare Journal paper.

What matters to you?

Healthcare Improvement Scotland are promoting careful, kind human interactions.

Using PROMs in Direct Patient Care

We're showcasing co-production resources from the Welsh Value in Health Centre.

Webinar: from self efficacy to service improvement

Professor Debajit Sen and Sophia Mavrommatis discuss putting co-production into practice.

A patient perspective

Patient and carer network representative Lynne Quinney talks about why she's excited about Medical Care - driving change.

Webinar: Training in health coaching

Dr Penny Newman and Dr Aicha Bouraoui on the journey of pioneering health coaching and the different models of training.

A patient voice: Health coaching

Experts Lynne Quinney, Aisha Shah and Ruth Harvey share their improvement journey.

Outpatient care strategy

The RCP and NHS England’s Outpatient Recovery and Transformation Programme are jointly working to develop a new strategy for outpatient care, setting out new ambitions for outpatient care and the actions we need to take to deliver real change.

Outpatient care strategy

Highlights

Blogs

Explore our blogs archive with opinion from medical professionals, patients, caregivers, and individuals.

GIRFT and RCP webinar series: Frailty care in the community

A series focusing on the increasing demand from an ageing population. 20 June 2023 12.30pm – 1.45pm.

 

Modern Outpatient Care

The Royal College of Physicians (RCP) sets out principles and recommendations for patient-centred outpatient care.

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Our contributors

Patient and Carer Network (PCN) Chair

Eddie Kinsella

The PCN welcomes the creation of Medical Care - driving change and is pleased to help shape its' development from the outset.

Medical Care - driving change, Editor-in-chief

Dan Smith

The key aim for Medical Care - driving change is to share the whole story or journey of best practice - not just isolated examples and support implementation.

RCP Trainees committee representative

Dr Aicha Bouraoui

I am delighted to be a part of the Medical Care - driving change journey to bring people, clinicians and service users together, put our shared values into action and organise resources effectively to drive high-quality care for all.

RCP QI fellow

Dr David Green

One of the biggest challenges I face in QI work is trying to get an overarching view of what others are doing in my area of interest. I’m excited to watch people share and progress improvement work together. It’s a really great opportunity and I’m looking forward to it taking off.

Executive director of care, quality improvement, RCP

Sue Latchem

Medical Care - driving change creates a great opportunity to interact with learning from clinical teams. I encourage you all to be a part of it, whatever your clinical background.