Dr Daniel Smith interviews Dr Kathy Petersen, GP partner and clinical lead at Northeast and North Cumbria ICS, about her work addressing health inequalities. Kathy shares her strategy to improve access for vulnerable adults who miss appointments due to disabilities, mental illness, or other complex needs. She discusses introducing an "adult not brought" appointment code and the importance of reasonable adjustments like extended appointment times and transport support.
The video highlights the positive impact of these changes, including a reduction in missed appointments at a South Tyneside hospital. Kathy emphasises the need for a more inclusive healthcare system that benefits all patients, particularly those facing financial or accessibility barriers.
