In this video, you’ll learn how Cwm Taf Morgannwg University Health Board introduced peer support roles for the first time to transform mental health care. This inspiring Q Exchange project highlights the power of lived experience, the challenges faced in creating new roles, and the positive impact on both service users and staff. You will see how this service’s peer workers helped reduce isolation, improved care experiences, and shaped a more compassionate, relational approach to mental health services. Watch the video to see how collaboration, perseverance, and innovation led to real change—and why peer support matters.
