Improvement Cymru - Waiting as well as possible

This video explores the implications of new genetic insights into age-related hearing loss and how they challenge long-held assumptions in the field of audiology. Fliss discusses the role of rare genetic variants, the limitations of current diagnostic tools, and the future potential of genomics in clinical practice. Fliss explores the need for early detection, the gap between current care pathways and patient needs, and the critical importance of incorporating genetic understanding into hearing health strategies.

Dr Andrea Davies

Head of Psychology and Psychological Therapies at Cwm Taf Morgannwg University Health Board. Lead on the "Waiting As Well As Possible" project and a participant in the Q Exchange programme.

Tarnia Mason

Community and Collaborative Change Manager at the Health Foundation.Board member of the Q community and involved in the Q Exchange grant programme.

 

Published

29 May 2025

About

This video features a conversation between Dr. Andrea Davies and Tarnia Mason on the "Waiting As Well As Possible" project, part of the Q Exchange 2023 programme. Their discussion includes how the project aimed to improve the experience of people waiting for psychological therapies by offering peer mentor support, rather than reducing waiting times, it focused on helping patients feel supported and less forgotten during the wait. Their discussions highlights the value of working together with patient feedback, and the benefits of being part of a learning network through Q Exchange.

Further resources

Blog

Q Exchange 5 and health inequalities

Tarnia Mason, community and collaborative change manager, discusses how Q Exchange aims to activate the knowledge of improvement experts across the UK. 

Video

Tackling corridor care

The RCP, Royal College of Nursing (RCN), Royal College of Emergency Medicine (RCEM), and Healthwatch host a vital discussion on the impact of corridor care and how to address it.

Experts shared real-world experiences, discuss the systemic causes of corridor care, and explore practical solutions to improve patient safety and hospital capacity.

Blog

Same Day Emergency care (SDEC)

Same Day Emergency Care (SDEC) lets patients get quick evaluation and treatment in one day, therefore avoiding hospital admission.

Created to alleviate hospital demand and raise care, this is still an essential service that helps patients, staff, and under-strained healthcare systems.

View all content