Transforming outpatient care

Providing care to ‘outpatients’ is central to specialty medicine and the RCP has a key role in the development and improvement of these services. The RCP is setting out new ambitions for outpatient care and the actions we need to take to deliver real change.

This improvement guide supports clinical and operational teams to improve the outpatient care provided to patients. 

Changing the way we work is only possible with digital clinical systems that are designed to make tasks easier to complete.

Outpatients services are particularly well placed to capitalise on transformation through innovative pathways and digital technologies.

Daghni Rajasingam discusses a methodology that enables effective prioritisation of patients on a clinical list.

Everyone has experienced outpatient services at some point and we’ve all had ideas about how our outpatient service could be improved.

Common themes have emerged including communication, personalised care, integration, workforce and wellbeing.

PIFU allows a patient to request a follow up appointment when they need one, based on their symptoms and individual circumstances.

This patient-centric approach not only enhances flexibility and convenience but also promotes self-management and personalised care.

Changes to training have meant that over time trainees may have less exposure to risk management.