In this video, Dr Hugh Rayner, retired consultant nephrologist, talks with Maya Anaokar, member of RCP’s patient and carer network (PCN) and former head of communications and marketing for The Patients Association, about communication with patients in the NHS.

Dr Dan Smith and Dr Wakana Teranaka discuss the implementation of Martha's Rule, which gives patients and families direct access to critical care teams if they feel concerns are not being addressed. 

In this blog Hugh explains why he started writing his outpatient letters directly to patients back in 2005 and how it improved his relationships with patients.