Outpatient care strategy

The RCP and NHS England’s Outpatient Recovery and Transformation Programme are jointly working to develop a new strategy for outpatient care, setting out new ambitions for outpatient care and the actions we need to take to deliver real change.

Upcoming events

Live webinar: Thursday 18 July 5-6pm

Modern outpatient care: redesigning planned speciality care for people and populations

Explore initiatives which are reducing and avoiding acute admissions towards the end of life and in frailty.

Featured

Video

Vin Diwakar: What does the future of outpatients look like?

Everyone has experienced outpatient services at some point and we’ve all had ideas about how our outpatient service could be improved.

Blog

Theresa Barnes: Managing risk in the modern outpatients and the effects on productivity

Changes to training have meant that over time trainees may have less exposure to risk management.

Blog

Theresa Barnes: Reflections from outpatients summits 2 and 3

Common themes have emerged including communication, personalised care, integration, workforce and wellbeing.

Blog

Fredrik Vivian: Outpatient transformation and patient engagement portals

Outpatients services are particularly well placed to capitalise on transformation through innovative pathways and digital technologies.

Blog

Debbie Adger: Putting orthopaedic patients in control with PIFU

This patient-centric approach not only enhances flexibility and convenience but also promotes self-management and personalised care.

Reading

Promoting patient initiated follow-up appointments to patients and clinicians

PIFU allows a patient to request a follow up appointment when they need one, based on their symptoms and individual circumstances.

Video

Data-led prioritisation – Transforming ambulatory care

Daghni Rajasingam discusses a methodology that enables effective prioritisation of patients on a clinical list.

Blog

Anne Kinderlerer: Can digital solutions really fix outpatient care?

Changing the way we work is only possible with digital clinical systems that are designed to make tasks easier to complete.

Summits

There have been four summits addressing different aspects of outaptient care.

Case studies

Explore outpatient care improvement projects.

Blogs

Expert opinion on the future of outpatient care.

Further resources on outpatients

Modern outpatient care: Principles and practice for patient-centred outpatient care
Clinically-led Specialty Outpatient Guidance
Rebuilding the NHS Resetting outpatient services for the 21st century in the context of COVID-19
Engineering Better Outpatient Services
General practice and secondary care: Working better together
Next steps for integrating primary care: Fuller stocktake report
The radical reform that’s been staring the NHS in the face
Patient-initiated follow-up: does it work, why it matters, and can it help the NHS recover?
NHSE eyecare pathway transformation - the story so far
Strategy for the Design of Integrated Outpatient Services 2016-2020
The Patients Association: Report on feedback in Patient Panel Two
Personalising care and offering patients choice
Kindness, reasonable adjustments and consistency needed across outpatients
What patients want from an outpatient strategy
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