Introduction to future models of care
Summit 3 opens with a session exploring how we can work to improve the experience for patients and clinical outcomes, emphasising how empathy and the patient and carer voice should be woven throughout the approach to outpatient care and its future ambitions.
Dr John Dean, clinical vice president, RCP
Eddie Kinsella, chair, Patient Carer Network, RCP
Dr Theresa Barnes: Reflections from outpatients summits 2 and 3
The need to provide care to meet an individual patient’s needs. This includes taking into account the multiple health conditions of a patient, their individual health needs, but also their individual circumstances and preferences for interacting with health services. A change from ‘what’s the matter?’ to ‘what matters?’
Patient perspectives on remote consultations
This session explores why patients may or may not wish to have a remote consultation, and who should make the decision about the type of consultation offered.
Dr Theresa Barnes, outpatients clinical lead, RCP
Sarah Tilsed, head of patient partnership, Patients Association